Terms and conditions of use

Terms & Conditions

Welcome to TheHealthyZone online shop Terms & Conditions of Sale

These Terms & Conditions together with our Privacy Policy apply to any products that you may purchase from our website www.thehealthyzone.co.uk

1. THESE TERMS

  • What these terms cover. These are the terms and conditions on which we supply products to you which are purchased from our online shop.

  • Why you should read them. Please read the terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

  • Who we are. We are MV Services London Ltd, a company registered in England and Wales. Company number 11266647, postal address 221 Kings Avenue, SW12 0AT, London . Our registered VAT number is GB 299205568.

  • How to contact us. You can contact us by writing to us at hello@thehealthyzone.co.uk AND MV Services, 221 Kings Avenue, SW12 0AT, London

  • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

  • "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

  • Your submission of an order constitutes an offer to enter into a contract to buy the products from us. Our acceptance of your order will take place when the Website displays an order confirmation page at which point a contract will come into existence between you and us.

  • If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

  • Your order code We will assign an order code (letters or numbers) to your order and tell you what it is when we accept your order. It will help us if you can tell us the order code whenever you contact us about your order.

  • We only ship to Mainland UK (excluding Highlands, Offshore Islands & Northern Ireland).

  • Age restrictions. We only sell to people aged 18 years or over and able to enter into a legally binding contract.

4. OUR PRODUCTS

  • The product information provided on the Website has been published in good faith and TheHealthyZone will do its best to ensure that it is accurate. However, occasionally, such information may be incorrect, out of date or incomplete owing to human error or circumstances beyond our control. Where product information is incorrect owing to human error or circumstances beyond our control, TheHealthyZone reserves the right to reject the order insofar as it relates to the affected products or where the order has already been accepted, not to supply the affected products. In such event TheHealthyZone will notify you and will not charge you for affected products.

  • The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

  • The packaging of the product may vary from that shown in images on our website.

5. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6. OUR RIGHTS TO MAKE CHANGES

Products are sold by us subject to availability and prevailing market conditions. In the event that a product you order is unavailable we may offer a reasonable substitute or refund to you the amount charged for the unavailable item. In the event that we provide you with a reasonable substitute we will notify you in writing and you will have the opportunity to accept or reject this item upon delivery. In the event that you reject the substitute you may return this to us at no cost and we will refund the value of the product to you.

7. PROVIDING THE PRODUCTS

7.1 Delivery

7.1.1 We will deliver your order to the address specified by you during the order process. You are responsible for providing us with an accurate delivery address and for ensuring that you are available to accept delivery of your order. We will do our best to deliver your order to you to the address specified within the specified timescales subject to any delays outside our control.

7.2.2 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.2.3 If you are not at home when the product is delivered. It is your responsibility to ensure that someone is available at your delivery address to receive your order. If no one is available at your delivery address to take delivery of your order, our couriers may not return your order to a local depot for collection or attempt redelivery. They will leave your package in as 'safe' a place as possible, but if you live in flats or any house that does not have a secluded place for the parcel to be left, you accept that it may be left at your front door in plain view of passers-by. We accept no responsibility for parcels which go missing or are tampered with as a result of you being unavailable to accept delivery. Our couriers will take a photograph of any parcels left in a 'safe place' to evidence delivery.

7.2.4 In the event that you select an alternative delivery option following submission of your order (i.e. an option offered directly by your courier once the package is in transit for example to leave your order with a neighbour or in a safe place), you do so entirely at your own risk. We do not accept liability for any losses you may incur as a result, e.g. theft, tampering.

7.3 When you become responsible for the goods. A product which will be your responsibility from the time we deliver the product to the address you gave us.

7.4 When you own goods. You own a product once we have received payment in full and delivered the product to you.

7.5 You agree that you have a responsibility to inspect your products for signs that they may be unfit for use and report any concerns to us within 24 hours of receipt of delivery.

8. YOUR RIGHTS TO CANCEL

8.1 You can return any unwanted items to us, providing they are unused and in their original packaging, within 14 days of receipt. Returns that do not meet our policy will not be accepted and will be sent back to customer.

Contact us on hello@thehealthyzone.co.uk give us the reason for your return an d we will give you a returns reference number and a returns address. Please make sure the products are unsealed, unopened, in their original packaging and in a re-sellable conditions.

Refunds may take up to 14 days to complete depending on the bank’s processing time. If you have a complaint or concern with service received or a product purchased, please contact us on hello@thehealthyzone.co.uk and we will do our best to help.

9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

  • 9.1.2 Email. The best way to contact us is by email at hello@thehealthyzone.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.

9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at TheHealthyZone, 221 Kings Avenue, SW12 0AT, London. Please email us at hello@thehealthyzone.co.uk for a return label or to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.3 When we will pay the costs of return. We will pay the costs of return:

9.3.1 if the products are faulty or misdescribed;

9.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery.

9.5 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.6 When we may make deduction from refunds if you exercise your right to change your mind. If you are exercising your right to change your mind:

9.6.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

9.6.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:

9.7.1 If we have not offered to collect the goods, your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us. For information about how to return a product to us, see clause 9.2.

9.7.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

10. OUR RIGHTS TO END THE CONTRACT

10.1 We may end the contract if you break it. We may end the contract at any time by writing to you if we are unable to fulfil your order due to an event outside our control.

10.2 You must compensate us if you break the contract. If we end the contract in the situation set out in clause 1 we will refund any money you have paid for goods we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract

11. IF THERE IS A PROBLEM WITH THE GOODS DELIVERED

How to tell us about problems. If you have any questions or complaints about the any of our products please contact us. You can write to us at hello@thehealthyzone.co.uk and / or TheHealthyZone, 221 Kings Avenue, SW12 0AT, London.

12. PRICE AND PAYMENT

Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order.

When you must pay and how you must pay. We accept payment by credit or debit card and PayPal. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

14.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

14.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.

15. WE ARE NOT LIABLE FOR LOSSES

We only supply the products for to you for domestic and private use.

16. HOW WE MAY USE YOUR PERSONAL INFORMATION

How we will use your personal information. Our Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us.

17. OTHER IMPORTANT TERMS

17.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

17.2 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.